We offer a 30-day refund for purchases made on our site except where stated that there are no refunds. The refund guarantee is valid from the day you made your purchase (the date you paid the purchase).
Any refund requests made AFTER the 30-day period will not be issued as you have gone beyond our refund period.
Renewals on subscriptions are not considered first-time subscriptions and are not subject to a refund.
Refund is applicable for front-end or main product only. Special promotion discounts, upsell, one-time offer and downsell are not subject to a refund.
Every product we sell provides a way to contact our support helpdesk.
If for whatever reason, you are not happy, the CORRECT and ONLY acceptable way to request a refund is to contact us at [email protected] with your proof of purchase or receipt ID to us and we will issue you a refund, no questions asked.
Please understand that you cannot file a refund and it is not a proper way to request a refund using any other way such as PayPal disputes, Stripe disputes, Credit Card Chargebacks, General Refund Requests, etc.
Agreement upon purchase
By entering your details and completing a purchase from guidepaw.com or any other body associated with GUIDEPAW, you agree fully and unconditionally to the entirety of this policy. If you do not agree or consent to the term in this policy, please do not make a purchase. If you are unsure, please do not make a purchase. If you agree only to parts of this policy, please do not make a purchase.